FAQ

FAQ

HOW MUCH DOES IT COST?

Our costs vary from individual to individual and group to group but please see our price guide below. Please contact us to discuss your specific requirements.

Average costs including full board accommodation, 24 hour supervision, a full activity and social programme and insurance while in the UK. Please note, transfers to and from the centre are not included.

WHEN DO I NEED TO BOOK?

You can book a course at any time, we recommend you book at least 4 weeks prior to your departure date however please do not hesitate to contact us for any last minute requests.

HOW DO I BOOK?

Please book online via APPLY NOW form or call us and we will help you through the process of booking.

WHAT IS THE MINIMUM SIZE OF A GROUP?

The minimum number of students per group is 15, if you have a smaller group please contact us to discuss your requirements.

WHAT IS THE MINIMUM AGE?

The minimum age is 8 years for residential closed group courses and 11 years for homestay closed group courses. For Home Tuition, the minimum age is 8, please note an additional fee applies for all students aged 11 and under.

SHOULD I TAKE OUT TRAVEL INSURANCE?

For courses of 6 nights or more we include StudentGuard+ insurance. All students are advised to check our insurance policy and take out any additional insurance required.

DO YOU PROVIDE TRANSPORT?

Yes, we can provide local transport (bus passes) which is included in the course price and we can offer special rates for airport transfers.

CAN I OBTAIN A REFUND IF MY VISA IS REFUSED?

If a visa application is rejected and we are given written evidence before the start of the course, we will refund the fees received in full less an administration fee of £100.

ARE STUDENTS ALLOWED OFFSITE DURING THEIR FREE TIME?

For children aged 16 and over parents must give written permission for their child on any homestay course to go out alone up to 10pm if deemed safe and suitable by their host family. This does not apply to residential courses as students are not permitted to leave the site unchaperoned. Students on group courses may be given free time during the day within a supervised area with a known meeting point.

WHAT HAPPENS IF MY CHILD GETS LOST?

All groups are provided with wristbands and a student card with the SUL emergency contact number at the start of their stay so they can reach SUL staff 24/7 who will be able to help.

WHAT IF MY CHILD IS UNHAPPY?

SUL takes our responsibilities to the welfare of your children very seriously. We train our staff to ensure your child is fully supervised. We give all students a simple questionnaire after a couple of days so that we can pick up any problems, and staff are trained to talk to students and work to notice any signs of problems. If you have any concerns please call our 24 hour hotline* (00 44 (0) 1726 818 676) to discuss your worries with a member of our Head Office team. *only operates when courses are running.

HOW DO YOU DECIDE WHICH CLASS MY CHILD WILL JOIN?

On the first day all students have a written test (a multiple choice where you choose the right answer) and a short oral test as well. This process should be over by about 11am and then students are put into their classes and the teacher observes to see if they are indeed in the right level. We can also arrange for students to be tested prior to the course.

WHICH CENTRES CAN SUL ORGANISE ENGLISH LESSONS FOR GROUPS?

Discover more information about our homestay and residential centres here.

IS THERE A MINIMUM STAY FOR ACCOMMODATION ONLY COURSES?

Yes, the minimum stay is 3 nights.